When a return is accepted
You may request a return if the gemstone delivered is the wrong product—for example, your confirmation says Ruby but the parcel contains Emerald. Please contact us within 48 hours of delivery at support@thenakshatra.in or through our contact page.
Information required
Include your order number, registered email address and clear photographs of the received gemstone, its certificate, packaging and shipping label. This helps us compare the parcel with the confirmed order and resolve the mistake quickly.
Return method and shipping cost
Do not send the parcel before receiving written return instructions from Nakshatra. After we confirm that the wrong product was delivered, we will arrange a courier pickup where available or provide the approved return address. Nakshatra will pay the reasonable return shipping cost for an approved wrong-product return.
Condition of the returned product
The gemstone must be returned unworn and unaltered, with its original certificate, box and supplied items. Please keep the parcel safely packed while the request is reviewed.
Replacement or refund
Once the approved return is received and checked, you may choose the correct product as a replacement. If the correct product is unavailable, or you do not want a replacement, we will issue a refund to the original payment method. Approved refunds are initiated within 7 working days; your bank or payment provider may require additional time to credit the amount.
When returns are not accepted
- Change of mind, accidental purchase or a product no longer being wanted.
- An incorrect ratti, size or gemstone selected by the customer.
- Astrological suitability, expected results or disagreement with traditional guidance.
- Natural differences in colour, inclusions, texture or shape that are normal for natural gemstones and were not represented as defects.
- A gemstone that has been worn, mounted, altered, damaged or separated from its certificate.
- A request made more than 48 hours after recorded delivery.
Cancellations
Orders cannot be cancelled after stone verification or traditional preparation has started. If you contact us immediately after payment, we will check whether processing can still be stopped, but cancellation is not guaranteed.
Your legal rights
Nothing in this policy removes any consumer right that cannot legally be excluded under applicable Indian law. If an item arrives damaged, appears counterfeit, or has another issue protected by law, contact us within 48 hours with the order details and evidence so we can review it appropriately.
Digital Kundali reports
This page applies only to physical gemstone orders. Personalized digital reports are governed by our separate digital refund policy.